Staff Trainings
Compassion Fatigue? No, Not ME!!?
The fact is, Compassion Fatigue and Burnout is becoming a common reaction to the stress and emotional pressure that comes with being human today. It can lead to a variety of symptoms, including challenges sleeping, emotional swings and outbursts, and not thinking as clearly as we’d wish.
Expanding on Paul’s popular keynote, this training digs deeper and uncovers your own personal beliefs, challenges and hurdles that get in your way. You’ll learn how to recognize the signs of Compassion Fatigue and Burnout, and take steps to avoid its negative impact on your own mental and physical health.
You’ll also learn what to do with situations that linger and how your specific past experiences may be adding to current situations. You’ll leave with effective strategies to support you in getting the relief you deserve!
Wait! Did that Just Happen!!? Creating Emotional Safety at Work
People now days tend to be much more aggravated, agitated and irrational – which makes this training more important than ever. In it, you’ll learn how to stay separate when someone is “activated” in front of you and how to not go there with them. You’ll learn how to become an observer of the event rather than an active participant and learn how to think clearly and navigate through the interaction.
During your time together, Paul shares from his close to thirteen years of experience in police work and over twenty-five years of supporting staff and leadership with their own real-life situations. You’ll leave with tried and true concepts that work so you won’t get drawn into the conflict. You’ll be able to navigate through what’s happening while staying safe at the same time, and see how to not take the interaction personally.
Oops, I Forgot!! Rekindling and Keeping the Fire
Let’s dig a bit and discover the reason why we forget the passion and drive we once had for what we do. You’ll learn some of the common obstacles that muddy our waters and identify your own. You’ll see where the obstacles came from and how to overcome, avoid or move through them so you’re not affected during day to-day goings on.
You’ll also be able to “calibrate” your day and increase your ability to stay “smooth” regardless of what happens. You’ll receive custom answers to your burning concerns. You’ll not only leave with a rekindled “spark,” you’ll see how to not let it fade away again!
The Importance of Self Care – Doing More with More!
Not taking care of ourselves not only takes a toll on us, it costs companies and organizations close to 84 trillion dollars a year! What does this mean? From a personal perspective: It’s okay to take care of yourself…you’re the only “You” that you have. From a management and leadership perspective: You care about your teams, and you care about your organization… self-care is important for everyone.
During this training, you’ll learn that it’s okay to take time for yourself. You’ll be shown effective ways to reduce stress, get more done and increase the joy in your life. You’ll learn how to not take other people’s challenges, emotions or reactions personally and create more space for you! You’ll leave knowing the common roadblocks to taking better care of yourself, ways to move through them and you’ll create a plan for your future.
What Did You Say!!! Activated, Aggravated or Misunderstood
It’s so easy to React when talking to someone. The English language alone can be challenging, it’s so contextual and easy to misunderstand others. To make things even more difficult, our past experiences can affect our current interaction, both for us and the person we’re talking with. Our past can interrupt how we hear things and how we take things.
During this training, you’ll discover some of the common pitfalls and challenges that arise while we’re talking with, leading or being led by someone. You’ll be shown the real reasons why conversations go awry and what you can do about it.
You’ll also see how to easily clear up misunderstandings and what to do to prevent them. You’ll leave with strategies to support you to not take things personally, how to not let your past affect your current communication and what to do afterwards if you’re affected by it!
Other Topics Include:
Aligning your Personal Vision to your Company’s Mission
The Art of Positivity at Work
The Art of Responding – Not Reacting
Conflict Resolution and Prevention
Confident Again!
Gossip Prevention
Helping the Challenging Customer
Mastering Job Stress
Out with the Negative
ReFocus, ReCharge and ReEnergize
Goals, Structure, Results and How to Get the Changes You Want
Communication Skills
Maintaining a Positive Attitude in Customer Service
Mastering Change
Mastering Job Stress
The Power of Our Internal Dialog
The Art of Resiliency
Secrets to Excellent Customer Service Skills
Teambuilding