Staff & Team Training Workshops Workshops That Actually Work! Real strategies from 25+ years in the field — interactive, insightful, fun, and no PowerPoint. Your team leaves with tools they’ll actually use today! Book a Session View All Topics
Paul Figueroa
Featured Sessions
All workshops customized to your organization’s unique needs  ·  Onsite & Virtual available Paul’s workshops serve corporate workplaces, Head Start programs, tribal casinos and communities, government agencies… really anywhere people work or gather. Whether you’re dealing with:
  • Burnout & compassion fatigue
  • Difficult customers & communication
  • Customer service excellence
  • Team mindsets & morale
  • Whatever else is getting in the way
Paul delivers real-world strategies your staff will actually use!
Compassion Fatigue? No, Not Me!! Uncover the personal beliefs and hurdles getting in your way. Recognize the signs of burnout before they derail your health — and leave with real-world strategies that work.

The fact is, Compassion Fatigue and Burnout is becoming a common reaction to the stress and emotional pressure that comes with being human today. It can lead to a variety of symptoms, including challenges sleeping, emotional swings and outbursts, and not thinking as clearly as we’d wish.

Expanding on Paul’s popular keynote, this training digs deeper and uncovers your own personal beliefs, challenges and hurdles that get in your way. You’ll learn how to recognize the signs of Compassion Fatigue and Burnout, and take steps to avoid its negative impact on your own mental and physical health.

You’ll also learn what to do with situations that linger and how your specific past experiences may be adding to current situations. You’ll leave with effective strategies to support you in getting the relief you deserve!

Burnout & Wellness
Wait! Did That Just Happen!? Creating emotional safety at work. Drawn from 13 years of police work — learn to stay grounded when others are activated and navigate conflict without getting pulled in.

People nowadays tend to be much more aggravated, agitated and irrational – which makes this training more important than ever. In it, you’ll learn how to stay separate when someone is “activated” in front of you and how to not go there with them.

You’ll learn how to become an observer of the event rather than an active participant and learn how to think clearly and navigate through the interaction. Paul shares from his close to thirteen years of experience in police work and over twenty-five years of supporting staff and leadership with their own real-life situations.

You’ll leave with tried and true concepts that work so you won’t get drawn into the conflict. You’ll be able to navigate through what’s happening while staying safe at the same time, and see how to not take the interaction personally.

Emotional Safety
Oops, I Forgot!! Rekindling the Fire Discover why passion fades and how to get it back for good. Calibrate your day to stay smooth no matter what — and leave with a spark that won’t fade again.

Let’s dig a bit and discover the reason why we forget the passion and drive we once had for what we do. You’ll learn some of the common obstacles that muddy our waters and identify your own. You’ll see where the obstacles came from and how to overcome, avoid or move through them so you’re not affected during day-to-day goings on.

You’ll also be able to “calibrate” your day and increase your ability to stay “smooth” regardless of what happens. You’ll receive custom answers to your burning concerns.

You’ll not only leave with a rekindled “spark,” you’ll see how to not let it fade away again!

Purpose & Motivation
The Importance of Self Care Burnout costs organizations $84 trillion a year. Build a personal care plan you’ll actually stick to — from both a personal and leadership perspective.

Not taking care of ourselves not only takes a toll on us, it costs companies and organizations close to 84 trillion dollars a year! From a personal perspective: It’s okay to take care of yourself — you’re the only “You” that you have.

From a management and leadership perspective: You care about your teams, and you care about your organization — self-care is important for everyone. During this training, you’ll learn that it’s okay to take time for yourself.

You’ll be shown effective ways to reduce stress, get more done and increase the joy in your life. You’ll learn how to not take other people’s challenges, emotions or reactions personally and create more space for you! You’ll leave knowing the common roadblocks to taking better care of yourself, ways to move through them and you’ll create a plan for your future.

Self Care & Resilience
What Did You Say!!! Activated or Misunderstood Learn why conversations go sideways and how to fix it fast. Stop taking things personally and keep your past from hijacking your present interactions.

It’s so easy to React when talking to someone. The English language alone can be challenging — it’s so contextual and easy to misunderstand others. To make things even more difficult, our past experiences can affect our current interaction, both for us and the person we’re talking with.

During this training, you’ll discover some of the common pitfalls and challenges that arise while we’re talking with, leading or being led by someone. You’ll be shown the real reasons why conversations go awry and what you can do about it.

You’ll also see how to easily clear up misunderstandings and what to do to prevent them. You’ll leave with strategies to support you to not take things personally, how to not let your past affect your current communication and what to do afterwards if you’re affected by it!

Communication
What People Are Saying
Real feedback from real organizations
Before this training I was TERRIBLY FRUSTRATED at work. Now I am more focused on the things I can really change. Thank you. ★★★★★ Roberta Haegele Customer Service · City of Tacoma
Great facilitation — the discussion was authentic and allowed for open and honest communication. I can see outstanding results are ahead of me! I will strive to remain objective and optimistic. ★★★★★ Drew Phillips Tribal Development Manager · FireKeepers Casino Hotel
I liked the way Paul presented — it allowed us to drive into the topics. I valued all of it and being able to use the tools he showed us instead of reacting and creating conflicts. ★★★★★ Erena Chivers Director · Ute Tribe Head Start
Paul goes deeper than other trainers, focusing on personal accountability and the underlying cause — rather than the system. ★★★★★ Julie Brown Employee Dev. Consultant · Transamerica Worksite Marketing
Additional Topics Available
Customer Service Excellence Conflict Resolution & Prevention Gossip Prevention Helping the Challenging Customer Mastering Change Mastering Job Stress The Power of Internal Dialog The Art of Resiliency The Art of Positivity at Work Team Building Out with the Negative Goals, Structure & Results Aligning Vision to Mission Art of Responding, Not Reacting Confident Again! ReFocus, ReCharge, ReEnergize Communication Skills Maintaining Positive Attitudes in Customer Service
Ready to Bring Paul In? Onsite  ·  Virtual  ·  Customized to Your Organization’s Unique Needs Book a Discovery Call