Wait!  Did That Happen?! 

Join Paul as he shares how to support customers, clients and even co-workers through challenging situations.

 

allowing them to shift out of their anger. They see how to problem solve various conflict scenarios by identifying the best resolution strategy, staying “separate” from what’s happening in front of them and by re-directing the focus back to the overall goal. 

They also identify personal triggers within themselves and discover effective ways to recover, work through and avoid them all together. They develop the skills to not “engage” in arguments, insults or other external factors while they work on positive problem solving during a situation.

Verbal DeEscalation

In this introductory course, you learn how to identify conflict, support people through challenging situations and to shift out of their anger.  You’ll identify personal triggers within yourself, manage those triggers while in conflict, triage and problem solve various conflict scenarios to identify the best strategy for resolution and practice your new skills in the classroom.   

Upon completion of this course you should be able to:

• Identify Self Triggers
• Use the four step verbal de-escalation process
• Practice “mock” scenarios
• Communicate in crisis situations
• Engage in Self-Care
• Recognize signs of conflict escalation

abilities.

 

During your time with Paul, you’ll learn how to:

Identify the indicators of Compassion Fatigue and burnout.

Improve your work-life balance.

Set and maintain healthy boundaries.

Use resources to effectively manage stress and prevent burnout.

Overcome the feeling of being overwhelmed.

Expand your comfort zone and build emotional resilience.

Break free from negative thinking patterns and attitudes.